Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of DealFlipAI's website, mobile application, API, and related services (collectively, the "Services"). This AUP is part of our Terms of Service and applies to all users of our Services.

By using our Services, you agree to comply with this AUP. Violation of this policy may result in suspension or termination of your account, legal action, and reporting to appropriate authorities.

2. Permitted Uses

DealFlipAI is designed to help users find undervalued items on Facebook Marketplace and other online marketplaces. Acceptable uses include:

• Personal Shopping: Finding deals on items for personal use or consumption.
• Legitimate Reselling: Identifying undervalued items to purchase and resell for profit through legal channels.
• Market Research: Analyzing marketplace trends and pricing data for legitimate business purposes.
• Price Comparison: Comparing prices across listings to make informed purchasing decisions.
• Deal Discovery: Receiving alerts about items that match your specified criteria and preferences.

3. Prohibited Activities

The following activities are strictly prohibited when using our Services:

3.1 Illegal Activities

• Using our Services to facilitate any illegal activity, including but not limited to fraud, money laundering, theft, or trafficking of stolen goods
• Purchasing or selling items that are illegal to buy, sell, or possess in your jurisdiction
• Violating any local, state, national, or international law or regulation
• Engaging in activities that constitute or encourage criminal conduct

3.2 Abuse of Services

• Attempting to circumvent rate limits, usage restrictions, or subscription tiers
• Sharing your account credentials with others or allowing unauthorized access to your account
• Creating multiple accounts to evade restrictions or obtain additional free tier benefits
• Using automated tools, bots, or scripts to access our Services beyond what is provided through our official API
• Attempting to reverse engineer, decompile, or extract source code from our Services
• Overloading or attempting to disrupt our infrastructure through excessive requests or denial-of-service attacks

3.3 Data Misuse

• Scraping, harvesting, or collecting data from our Services for purposes other than personal use
• Reselling, redistributing, or sublicensing data obtained from our Services without explicit written permission
• Using our data to build competing services or products
• Storing, caching, or archiving large amounts of data from our Services beyond what is necessary for personal use
• Accessing or attempting to access data or accounts that do not belong to you

3.4 Harassment and Abuse

• Using our Services to harass, stalk, threaten, or intimidate sellers or other users
• Sending spam, unsolicited messages, or bulk communications to sellers
• Impersonating others or misrepresenting your identity or affiliation
• Engaging in discriminatory practices based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

3.5 Fraudulent Activities

• Using our Services to identify or target vulnerable sellers for exploitation
• Engaging in deceptive practices when contacting sellers (e.g., lying about intended use, making false claims)
• Using stolen payment methods or fraudulent financial information
• Attempting to manipulate our AI valuations or deal scores through false information
• Creating fake listings or accounts to test or abuse our Services

3.6 Intellectual Property Violations

• Using our Services to identify counterfeit goods for purchase or resale
• Infringing on our intellectual property rights, including our trademarks, copyrights, or trade secrets
• Removing, obscuring, or altering any copyright, trademark, or proprietary notices from our Services

3.7 Platform Manipulation

• Attempting to manipulate Facebook Marketplace or other platforms using information from our Services
• Using our Services to engage in price fixing, market manipulation, or anti-competitive practices
• Coordinating with others to artificially inflate or deflate prices on marketplace platforms

3.8 API Abuse

• Exceeding API rate limits or making excessive requests
• Using the API for purposes other than those explicitly permitted in your subscription tier
• Sharing API keys or credentials with unauthorized parties
• Using the API to build services that compete with DealFlipAI

4. Third-Party Platform Compliance

When using our Services in connection with third-party platforms (such as Facebook Marketplace), you must also comply with those platforms' terms of service and policies. This includes:

• Facebook's Terms: You must comply with Facebook's Terms of Service, Community Standards, and Commerce Policies when using Facebook Marketplace
• Respectful Communication: All communications with sellers must be respectful, honest, and comply with platform guidelines
• No Platform Violations: Do not use our Services to facilitate violations of third-party platform policies
• Account Responsibility: You are solely responsible for your actions on third-party platforms; DealFlipAI is not liable for any violations or consequences

5. Responsible Use Guidelines

We encourage all users to engage in responsible and ethical use of our Services:

5.1 Ethical Dealing

• Be honest and transparent in all communications with sellers
• Respect sellers' time and don't waste it with lowball offers or no-shows
• Honor commitments you make to purchase items
• Provide fair offers based on actual item condition and market value

5.2 Safety First

• Meet sellers in safe, public locations when conducting in-person transactions
• Verify item authenticity and condition before completing purchases
• Use secure payment methods and avoid wire transfers to unknown parties
• Report suspicious listings or potential scams to the appropriate platform

5.3 Fair Competition

• Use our Services to find legitimate deals, not to exploit vulnerable sellers
• Compete fairly with other buyers and resellers
• Don't engage in practices that harm the marketplace ecosystem

5.4 Data Privacy

• Respect the privacy of sellers and other marketplace users
• Don't collect or store personal information beyond what's necessary for legitimate transactions
• Comply with applicable data protection laws (GDPR, CCPA, etc.)

6. Reporting Violations

If you become aware of any violations of this Acceptable Use Policy, please report them to us immediately:

When reporting violations, please provide:

• Detailed description of the violation
• Username or account information of the violator (if known)
• Screenshots, links, or other evidence
• Date and time of the incident
• Any other relevant information

7. Enforcement and Consequences

We take violations of this Acceptable Use Policy seriously and will take appropriate action, which may include:

7.1 Warning

For minor or first-time violations, we may issue a warning and require you to cease the prohibited activity immediately.

7.2 Temporary Suspension

For repeated or more serious violations, we may temporarily suspend your account while we investigate the matter.

7.3 Permanent Termination

For severe violations or repeated offenses, we may permanently terminate your account without refund. This includes:

• Engaging in illegal activities
• Fraud or deception
• Severe abuse of our Services or infrastructure
• Harassment or threats against others
• Repeated violations after warnings

7.4 Legal Action

We reserve the right to pursue legal action for violations that:

• Cause financial harm to DealFlipAI or our users
• Violate intellectual property rights
• Constitute criminal activity
• Breach contractual obligations

7.5 Reporting to Authorities

We will cooperate with law enforcement and may report illegal activities to appropriate authorities, including:

• Fraud or financial crimes
• Trafficking in stolen goods
• Harassment or threats
• Child exploitation
• Other criminal activities

8. Account Termination Process

If we determine that you have violated this Acceptable Use Policy, we will follow this process:

1. Investigation: We will investigate the reported violation and gather relevant evidence
2. Notification: If we determine a violation has occurred, we will notify you via email with details of the violation
3. Opportunity to Respond: For non-severe violations, you may have an opportunity to explain or remedy the situation
4. Decision: We will make a final decision on appropriate action (warning, suspension, or termination)
5. Appeal: You may appeal our decision by contacting appeals@dealflip.ai within 14 days

Note: For severe violations (illegal activities, fraud, severe abuse), we may terminate accounts immediately without prior notice or opportunity to respond.

9. No Refunds for Violations

If your account is suspended or terminated due to violations of this Acceptable Use Policy:

• You will not be entitled to a refund of any subscription fees paid
• Any unused credits, scans, or API calls will be forfeited
• You will remain liable for any outstanding fees or charges
• You may be held financially responsible for damages caused by your violations

10. Monitoring and Detection

To enforce this Acceptable Use Policy, we may:

• Monitor usage patterns and activity on our Services
• Use automated systems to detect suspicious or abusive behavior
• Review user-generated content, search queries, and API usage
• Investigate reports from other users or third parties
• Cooperate with third-party platforms to identify violations

We respect your privacy and will only monitor activities to the extent necessary to enforce this policy and protect our Services. See our Privacy Policy for more information on data collection and use.

11. Limitations and Disclaimers

While we strive to enforce this Acceptable Use Policy, please understand that:

• No Guarantee: We cannot guarantee that all violations will be detected or prevented
• User Responsibility: You are responsible for your own actions and compliance with all applicable laws
• Third-Party Actions: We are not responsible for the actions of other users or third-party sellers
• Platform Changes: Third-party platforms may change their policies, which may affect how you can use our Services
• Discretion: We reserve the right to determine what constitutes a violation and appropriate enforcement action in our sole discretion

12. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect:

• Changes in our Services or features
• New types of abuse or violations we've identified
• Changes in applicable laws or regulations
• Feedback from users and stakeholders
• Industry best practices

When we make material changes to this policy:

• We will update the "Last Updated" date at the top of this page
• We may notify you via email or through our Services
• Your continued use of our Services after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about acceptable use of our Services.

13. Questions and Clarifications

If you have questions about this Acceptable Use Policy or need clarification on whether a specific activity is permitted, please contact us before proceeding:

We're here to help ensure you can use our Services effectively while maintaining a safe, legal, and ethical marketplace ecosystem.

14. Relationship to Other Policies

This Acceptable Use Policy is part of our broader legal framework. Please also review:

• Terms of Service: Our main agreement governing use of DealFlipAI
• Privacy Policy: How we collect, use, and protect your personal information

In the event of any conflict between this Acceptable Use Policy and our Terms of Service, the Terms of Service shall prevail.

15. Acknowledgment

By using DealFlipAI's Services, you acknowledge that:

• You have read and understood this Acceptable Use Policy
• You agree to comply with all provisions of this policy
• You understand the consequences of violating this policy
• You will use our Services in a legal, ethical, and responsible manner
• You are solely responsible for your actions and their consequences